How it works

From the first call to the final statement

Every claim moves differently, but most follow this path.

01
Step 1: The first call
Cortney or Rafaela listens, asks a few questions and tells you whether we can help. There is no charge for it.
02
Step 2: The agreement
We go over the fee and the costs line together and put both in writing. You can take it home and read it.
03
Step 3: Treatment and evidence
You focus on getting better. We collect records, photos and witness names, and write to the insurers and to any trucking company.
04
Step 4: The demand
When your treatment shows what the injury really costs, we send the insurer a detailed demand, with every bill and record behind it.
05
Step 5: Negotiation, or suit
Most claims settle here. If an offer isn't fair, we talk about filing, and about what that means for the timeline and the fee.
06
Step 6: The settlement statement
Before any check goes out, you see every line: the fee, the costs, the medical bills and what's yours.

While you heal

What's worth keeping

A folder, a phone album and a few lines in a notebook are enough.

Photos and video
Of the scene, the vehicles and your injuries as they change.
Bills and receipts
Medical, pharmacy, rentals, rides to appointments.
Pay and time off
Pay stubs, and a note of the days you missed.
Letters from insurers
Everything, even the ones that look routine. Don't sign before we've read them.
A short diary
A few lines a day on pain, sleep and what you could not do.
Names of witnesses
Anyone who saw the crash or its aftermath, with a phone number.

Timing

From a few months to a few years. It depends on how long you're in treatment and whether a lawsuit is filed. We won't promise you a date.

Probably not. Most claims settle, and if yours won't, Rafaela prepares you for each step.

Yes. Your treatment is your choice and your doctors' call, not ours.

It starts with a call or a few lines, and you decide what comes next.