Injury claims · Lubbock, Texas
Rafaela Valenzuela handles injury claims for people hurt in West Texas crashes and for families who have lost someone. The fee is a percentage of what we recover, set in writing before we start, and case costs are explained up front.
The fee
The percentage rises only as the work does, and it is written into your agreement at the start.
Most claims end here: the records gathered, a demand sent, and the insurer's first offer improved by negotiation.
No recovery, no fee.
When an offer isn't fair, we file in court and prepare to try the case. The extra work and expense are why the percentage rises.
No recovery, no fee.
A claim that goes before a jury, or on to an appeals court, takes the most hours and the most cost. This is the top of the scale.
No recovery, no fee.
If there's no recovery, you owe no fee. Case costs, such as filing fees, records and experts, are advanced by the firm and repaid from the recovery. Your written agreement says whether you would owe them if there is none.
What we handle
Each page says what the first weeks look like and what's worth keeping.
Collisions on Loop 289 and county roads: treatment, missed work and an insurer asking for a recorded statement.
Car crashes
Oilfield, freight and farm trucks share the South Plains roads. We write to the carrier early so its records are kept.
Truck crashes
When a family has lost someone, Rafaela explains who may bring a claim and what it can include, at your pace.
Wrongful deathClients
“Every number on the closing sheet was explained to me before I signed. Nothing was a surprise.”
“Cortney translated for my mother at every call, and nobody made her feel rushed.”
“I only heard from the insurance company once after I hired her. The rest went through her office.”
Each client's case is different. These are sample comments, and past results do not guarantee a similar outcome.
Questions
Nothing up front: no retainer, and the first conversation is free. The fee comes out of a recovery, if there is one, and the percentage is in your agreement before we begin.
Costs are what the case itself runs up: filing fees, medical records, experts, a court reporter. The firm advances them and is repaid from the recovery. If there's none, your agreement says whether you owe them; read that line with Rafaela before you sign.
Deadlines are short, they differ by type of claim, and some start running before you leave the hospital. Call soon and we will tell you yours at the first conversation.
Be polite, give your name and where it happened, and stop there. Don't give a recorded statement or sign a release until a lawyer has read it.
Yes. Rafaela and Cortney Landry both work in Spanish and English, on the phone and at the office.
Most injury claims settle. We prepare each one as if it might not, because insurers pay more when they believe it.
Free case review
A few lines are enough. Cortney or Rafaela will call back the same business day, in English or Spanish.